Information We Collect

Account and Registration Data

When you create an account with LinkFeedChat, we collect basic identifiers—your name, email address, company name, and contact number. If you're setting up team access, we'll need information about additional users from your organization.

Financial Analysis Data

Our platform processes the financial statements and metrics you upload for analysis. This includes balance sheets, income statements, cash flow data, and any custom financial indicators you've defined. We store this information to generate your liquidity and solvency reports.

Usage Information

We track how you interact with our platform—which features you use most, analysis templates you create, frequency of report generation. This helps us understand what's working and what needs improvement.

How We Use Your Information

Your data serves specific purposes. We don't collect information just to have it sitting in databases.

Service Delivery

Everything you upload gets processed to generate your financial analysis reports. Your account data allows us to maintain your dashboard, save your custom templates, and ensure you can access historical analyses.

Platform Improvement

Usage patterns help us identify which analytical tools provide the most value. When we notice users struggling with certain features, that signals where we need to enhance our interface or add better guidance.

Security and Fraud Prevention

We monitor login patterns and access attempts to detect unusual activity. If someone tries accessing your account from an unexpected location or device, our systems flag that for verification.

Communications

Your email address gets used for essential account notifications—password resets, subscription renewals, security alerts. We occasionally send updates about new analysis features or educational content related to financial metrics, but you can opt out of those anytime.

Data Storage and Security

Financial information demands serious protection. Our infrastructure reflects that reality.

Storage Location

All data resides on servers located within Taiwan, operated under strict security protocols. We maintain backup systems in geographically separate facilities to ensure business continuity.

Encryption Standards

Data gets encrypted both in transit and at rest. We use TLS 1.3 for all data transmission and AES-256 encryption for stored information. Your financial statements and analysis results stay encrypted in our databases.

Access Controls

Only authorized personnel can access user data, and even then, access gets limited to specific roles. Our development team works with anonymized data sets during testing. Support staff can view account information only when resolving your specific inquiry.

Employee Training

Everyone on our team completes security awareness training. They sign confidentiality agreements and understand the sensitivity of financial data we handle.

Third-Party Services

We work with select service providers who help us operate the platform. Each one gets vetted for security practices and data handling policies.

Payment Processing

Subscription payments get processed through certified payment service providers who maintain PCI DSS compliance. They handle your payment card information—we only receive confirmation that payment succeeded.

Email Services

Our transactional emails go through a third-party email service provider. They process delivery but don't access the content of your financial reports or analyses.

Infrastructure Providers

Our hosting infrastructure comes from providers who maintain ISO 27001 certification and comply with international security standards.

Your Rights and Choices

Under Taiwan's Personal Data Protection Act, you maintain specific rights over your information. These aren't just theoretical—we've built systems to make them practical.

Access Your Data

You can request a copy of all personal information we hold about you. We'll provide this in a structured, commonly used format within 15 business days.

Correction Rights

Found incorrect information in your account? You can update most details directly through your dashboard settings. For data you can't modify yourself, contact our support team and we'll make the corrections.

Deletion Requests

You can request deletion of your account and associated data. We'll remove your information within 30 days, though we may retain certain records as required by Taiwan financial regulations.

Data Portability

Want to move your analysis templates and historical data to another system? We'll export your information in CSV or JSON format so you can take it with you.

Processing Restrictions

You can object to certain types of data processing or request we limit how we use your information. This might restrict some platform features, but you maintain that choice.

Data Retention

We don't keep information longer than necessary, but financial data comes with regulatory considerations.

Active Accounts

While your subscription remains active, we retain all your financial analyses, uploaded statements, and custom templates. This allows you to access historical data and track trends over time.

After Account Closure

When you close your account, we delete your personal information and financial data within 30 days. Some information gets retained longer due to legal requirements—transaction records for tax purposes, for instance.

Legal Requirements

Taiwan regulations require we maintain certain financial records for seven years. This affects transaction history and billing information, though the underlying financial analysis data you uploaded gets deleted according to your preferences.

International Data Transfers

While we primarily operate within Taiwan, some situations require data to cross borders.

Service Provider Access

Certain third-party services we use maintain operations outside Taiwan. When data gets transferred to these providers, we ensure they maintain adequate protection standards through contractual agreements.

Protection Mechanisms

International transfers happen under standard contractual clauses approved by Taiwan authorities. These legal frameworks require the receiving party to maintain protection levels equivalent to Taiwan standards.

Your Control

If you prefer your data stay exclusively within Taiwan, contact us to discuss options. This might limit certain features but we can configure accounts to minimize international transfers.

Children's Privacy

LinkFeedChat provides financial analysis tools designed for business use. Our services aren't intended for individuals under 18 years old, and we don't knowingly collect information from minors.

If we discover we've inadvertently collected data from someone under 18, we'll delete that information immediately upon notification.

Changes to This Policy

Privacy practices evolve as regulations change and technology advances. When we update this policy, we'll notify active users via email at least 30 days before changes take effect.

Significant changes—like new data collection practices or changes to how we share information—will require your explicit consent before they apply to your account.

You can always find the current version of this policy at linkfeedchat.com/privacy-terms.html. The date at the top shows when we last made updates.